Nonconformity raise and control

In quality management, a nonconformity (sometimes referred to as a defect) is a deviation from a specification, a standard, or an expectation. - Wikipedia .Today we'll discuss about nonconformity raise and control procedure.

1.0         Purpose

To decrease the incidence of nonconformity arising in all parts of the Quality Management System by a procedure of analysis and action, leading to continuous improvement.

2.0         Scope

This process applies to all department or activities of an organization.

3.0 Responsibilities

The QMS Team Leader has responsibility for directing the activities of this procedure. Where other functions have responsibility, they are so indicated.

4.0 Process

4.1   Anyone can initiate Corrective and Preventive action to address existing nonconformity, potential problems or make suggestions for improvement in the system.

4.2       Corrective and Preventive action Request forms can be obtained from the QMS Team Leader Office or department premises.

4.3       The reporting person completes section A of the form, describing the nature of the situation.

4.4       Requests are submitted to the QMS Team Leader.

4.5     If accepted for further study, a reference number is assigned and the details entered into the Corrective and Preventive action Log sheet.

4.6     The request is send to the concerned department for investigation of the problem. If required, the QMS Team Leader can conduct the investigation.

4.7    The root cause of the problem is analyzed and actions suggested. Section B of the form is completed.

4.8      Actions are implemented by the appropriate people and departments.

4.9     After the target date, the situation is checked /audited for completion and effectiveness. The reporting person is informed about the results.

4.10     If actions are effective, the request is closed and the Log Sheet updated.

4.11    In case of a customer complaint and customer feedback the Marketing Department will initiate the CPA form and the rest of the procedure will be followed.

4.12  If action is not taken on any CPA then another CPA form is raised with reference in the comments column.

5.0 Reference

Nonconformity register/ Log Sheet.

Corrective and Preventive action Report

6.0 Definition

CPA=Corrective Action Plan.

QMS= Quality Management System.

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