Internal Communication

Internal communication is the most important part of an organization. Effective progress of an organization mostly depend on internal external communication. today we'll discuss about internal communication procedure.

1.0  Purpose

The purpose of the procedure is to provide a guide line to all the employees of an organization about maintaining the communication.

2.0 Scope

All the section, department and employees of an organization.

3.0 Responsibilities

Head of HR and QMS Responsible for directing activities relating to this procedure. Where other functions have responsibility, they are so indicated.

4.0 Procedure:

4.1 Internal top down communication:

4.1.1 The top management passes out the decisions through memos, e-mails which are circulated and Acknowledgement of receiving is recorded through signatures in memos itself.

4.1.2 The managers then communicate with the workers through notice in the notice boards and circulation.

4.2 Internal bottom up communication

4.2.1 The workers communicate to their supervisors through reports.

4.2.2 This is then consecutively passed to the higher authority with edition and compilation by managers HR or QMS Team Leader of the company.

4.2.3 The company has established a procedure to communicate with external interested parties regarding QMS. This procedure includes feedback from customers, subcontractors and suppliers.

4.3 External communication:

All necessary information for the public concerning us is transmitted through circulation and advertisements in the e-mails websites.

4.4  Open communication

Rather than that Millennium use PA system, display board, placard, training, and meeting to communicate with employees.

5.0 Reference

6.0 Definition